About our speaker
Dr. Jillian Ney is the UK's first Dr. of Social Media, a Digital Behavioural Scientist, speaker, and author. In 2016, Jillian launched DRJN, a social data, and
Why join the sessions?
The traditional concept of a customer journey is officially antiquated. Thanks to social media, mobile, digital advertising, and other ways people interact with your brand, customers are no longer walking down clear, linear purchasing paths.
Brands must embrace this fragmentation to be successful and to understand, and better serve their customers, the need to apply online
Join Dr. Jillian Ney, Digital Behavioural Scientist, as she delves into three key stages of the customer journey, including:
- [15th Feb]: The 3 Types of Online Behaviour - what influences a customer's decision-making process? [Recording now available]
- [21st Feb]: Empathy - The Importance of Brand Empathy - the effects of cognitive, emotional and compassionate empathy
- [27th Feb]: The Psychology Behind Decision Making - what do people need to see, feel and hear to buy?