In this webinar, our experts Mark Drosos and Josh Rickel from Spredfast will discuss the current state of care, share how to take a holistic approach to care through the use of social, and give guidance on making your interactions personal. Then Kristi Willis, Director of Global Care at Whole Foods will share how they approach
Topics we’ll cover include:
- The evolution of care and where care is today.
- The 360-view of the customer.
- Delivering personalized responses powered by context.